올인원 COB LED TV 
유연한 LED 디스플레이 
투명 LED 디스플레이 
주도 포스터 
원형 LED 디스플레이 
컬럼 LED 스크린 
창의적이고 맞춤형 LED 디스플레이 애프터 세일
보증 정책
Warranty coverage for LED display products purchased directly from Shenzhen DOIT VISION Co., Ltd. Online technical support, factory repair process, and how to open a claim.
1. 범위
본 보증 정책은 구매하신 LED 디스플레이 제품(“제품”)에 적용됩니다. directly from Shenzhen DOIT VISION Co., Ltd ("DOIT VISION")이며 해당 주문에 명시된 보증 기간 내에 있습니다.
Products purchased from unauthorized resellers, grey-market channels, or third parties without DOIT VISION confirmation are 지원 covered under this policy — except that we still provide free online technical guidance for DOIT VISION–manufactured hardware when we can identify the product.
2. 보장 기간
기본 보증 기간은 출고일로부터 2년입니다. unless the Proforma Invoice (PI) or the applicable product page states otherwise.
일부 시리즈(예: 특정 임대 또는 프로젝트 구성)는 더 긴 보증 기간을 제공할 수 있습니다. 명시된 경우 최대 5년 PI, 계약서 또는 제품 문서에 서면으로 기재해야 합니다.
Warranty start date is the shipment date on DOIT VISION shipping documents, unless the PI defines a different start (for example arrival or commissioning date for a named project).
Always check your PI. If the website and the PI disagree on warranty length, the PI controls.
Series-specific terms. Standard cover is 2 years on Matrix 500, Lite, Flex, COB Pro, COB Beta, COB Poster, MIP, Block, Brick, Square 960, Square 1000, FO, LED Film and LED posters. X-1000 carries 3 years. Holographic carries 1 year. Extended cover to 3 or 5 years is available on selected series — for example COB Poster at 5–10% additional cost — when stated on the PI.
3. 보장 범위는 무엇인가요?
Subject to this policy, DOIT VISION will repair or replace Products (or defective parts) that fail due to defects in materials or workmanship under normal use, when installed and operated according to the product manual and our written instructions.
Coverage typically includes LED modules/cabinets and DOIT VISION–supplied control hardware that form part of the original delivery, as listed on the packing list / PI.
4. 보증을 무효화하는 요인/면책 조항
보증은 다음과 같은 원인으로 인한 손상 또는 고장에는 적용되지 않습니다.
- 부적절한 설치, 오용, 방치, 남용, 사고 또는 설명서에 위배되는 작동
- 전력 서지, 잘못된 전원 공급, 낙뢰, 화재, 홍수 또는 기타 불가항력적인 사건
- Repair, modification, or servicing by anyone other than DOIT VISION or a service party we authorize in writing
- 성능, 안전 또는 신뢰성에 영향을 미치는 타사 액세서리
- Normal aging — including gradual brightness loss and color shift consistent with LED technology over time — or lack of reasonable maintenance
- Consumables and cabling unless expressly included in writing (connectors, network/fiber cables, power cords, signal cables, aviation plugs, and similar wire goods)
- 기능에 영향을 미치지 않는 외관상의 문제
- 보증 기간 만료
5. 청구 방법
에 쓰기 info@doitvision.com with subject “Warranty claim”. Include company name, order / PI number, product model, serial or batch identifiers if available, install location, and a clear description of the fault.
Photos or short video of the fault, module/cabinet labels, and any error messages from the control system. Do not ship goods until we confirm a service request.
Our engineers attempt diagnosis online first (configuration, power, signal path). Many issues resolve without return shipment.
If factory repair or replacement is needed, we issue return instructions. Unauthorized returns may be refused.
6. 수리 물류
공장 반환 수리
보증 기간 내에 제조상의 결함이 확인된 경우:
- The customer typically bears freight, insurance, duties, and customs clearance for shipping the defective unit or parts 에 공장
- 수리 또는 교체 후 DOIT VISION은 책임을 집니다. 편도 outbound freight back to the customer (standard shipping method we select unless otherwise agreed)
- Tariffs and import formalities on the return leg remain the customer’s responsibility unless the PI states otherwise
부품 교체
Where practical, we may ship spare modules or parts instead of requiring a full cabinet return. Spares ratios and standby parts for large projects should be agreed on the PI (commonly planned as a percentage of screen area).
7. 예비 부품 및 소모품
Warranty repair does not by itself create an obligation to stock local inventory. For touring rental fleets and large fixed installs, we recommend agreeing spare modules from the same LED bin / batch at order time.
섹션 4에 나열된 소모품은 제품 설명서(PI)에 명시적으로 포함되지 않는 한 제외됩니다.
8. 온라인 기술 지원
DOIT VISION provides free online technical support for products we manufacture — including configuration of common control systems we support, basic troubleshooting, and guidance on module replacement — whether or not the unit was purchased directly from us, when we can verify it is our product.
Support does not extend to unpaid on-site labor, third-party structure design, or content creation unless separately contracted.
9. 지역 서비스 (미국)
미국 내 현지 조율이 필요한 프로젝트의 경우, 미국 대표 사무소로 문의하십시오.
- DOIT VISION 미국 대표 사무소 - /우리를/
- 보증 청구는 여전히 이메일을 통해 시작됩니다. info@doitvision.com so Shenzhen engineering and factory records stay aligned
The US office is a representative presence for coordination and field support pathways — not a separate manufacturer warranty issuer unless your PI names a different contracting entity.
10. PI/계약과의 관계
This page is the general warranty policy for website readers. Your order may include project-specific warranty language, extended years, on-site clauses, or spare-parts commitments. If this page conflicts with your signed PI or sales contract, the signed document controls.
11. 준거법
Unless your PI or sales contract states otherwise, warranty disputes related to Products supplied by Shenzhen DOIT VISION Co., Ltd are governed by the laws of the People’s Republic of China, and shall be submitted to the competent courts in Shenzhen, People’s Republic of China.
12. 접촉
- 보증 청구 및 기술 지원: info@doitvision.com
- 본사: 중국 심천시 광밍구 화샤루 징팅 빌딩 1110호
- 미국 측 협조: /우리를/